Shop Policies...

POINTS TO NOTE

All DesireLines handbags are one of a kind. Never repeated in exactly the same way again - we enjoy the challenge of coming up with new colour and texture combinations with each creation, and our customers love knowing they are carrying something entirely original and unique to them.

DesireLines jewellery is a permanent catalogue of designs, including a few one off and limited edition pieces collectors should watch out for.

COLLECTION INFORMATION

Handbags - our key styles and shapes...

The Vivienne - This particular design, with its luxuriant use of rich fabric, falling in to ripples and folds when worn, was originally inspired by the work of Vivienne Westwood and, as such, is known as, "The Vivienne".

The Nigella - After much debate and deliberation a name was finally decided upon for this elegant, but fun style. Stunning and rich, with a definite, defiant quirky side...this style makes the most of it's voluptuous curves. Thinking of it now, the name "Nigella" (in honour of Nigella Lawson), seems wholly, and completely obvious.

The Doctor - This Particular design was christened the "Dr" bag as, during the early design stages, it was intended to be much more like a traditional apothecary bag and, although the design changed dramatically, the name stuck.

The Dolly - This particular style is named the "Dolly" bag, for it's small, dinky shape, and slightly vintage styling.

Jewellery - our key collections...

Menagerie - A collection of elegant, whimsical, but defiantly fun creatures, borne from my own illustrations and doodles, each character is hand pierced from sheet sterling silver and carefully hand finished. Beautiful quality and decidedly wearable, these designs are perfect for every day wear and to add a touch of humour to any outfit.

If you have a favourite creature - we are happy to work to commission to create your ideal companion!

Woodland - A stunning collection of hand fused, wood and nature inspired pieces, which range from dramatic and theatrical to delicate and perfectly wearable for day to day.
All the pieces are hand made from sterling silver, and combine beautiful semi-precious gemstones beads, freshwater pearls, and vintage japanese cabochon flowers.

SHIPPING

Handbags will be sent as soon as possible (usually within 24 hrs) after receiving payment.

Items of jewellery are made to order, and will take up to 14 working days to process through the workshop. If we have an item in stock, we will advise you once you have placed your order and will send the jewellery as soon as possible.

If you need an item of jewellery urgently, please feel free to get in touch via the contact section of this site and we will always do our best to accommodate your needs. On occasion there may be a small fee for expediting your order.

All jewellery arrives carefully boxed and ribbon gift wrapped, ready for gifting.

Handbags are presented in their own beautiful, handmade cotton dust bags, perfect for keeping them safe during their travels and clean in storage.

POSTAGE METHODS

UK postal charges are high, but the service is incredibly reliable.

Handbags are sent 1st Class recorded delivery for orders within the UK (which should arrive within 2-3 days), and Airsure for international orders (which should arrive within 5-7 days).

If I discover on sending your item that my postal charges (including packaging, etc.) are too high, I will refund anything over £1. Please remember, though, that there are more costs than just the postage amount printed on the parcel.

All jewellery is sent Special Delivery within the UK (next day insured, trackable delivery) and Airsure for the rest of the world ӓ-10 days, insured mail}.

Re Customs Charges: Each customer is responsible for any potential import fees levied by their countries border control.

REFUNDS AND EXCHANGES

Textile items (handbags) can be returned in their original condition for a full refund, minus a 25% restocking fee, and p&p.

If you wish to return an item, please contact me within 7 days of receipt of the item.

Items must be received in excellent, resalable* condition.

*If this is not the case, no refund will be offered, and you will have to pay the return postage to get the item back.*

Commissions are welcome, and I would only be too delighted to help you design your prefect handbag.

A 25% deposit is required before the bag will be made, and the balance will be requested before the item is posted.

If, on receipt of the bag, you change your mind, you can return the bag, but you will lose your deposit, and will be liable for an additional 25% restocking fee (as per our usual returns policy).

As all items of jewellery are made to order, bespoke, I am unable to accept returns at this time. If, in the unlikely event an item arrives damaged - it is my policy to repair it, and then send it back to you.

Re Customs Charges: Each customer is responsible for any potential import fees levied by their countries border control.

PAYMENT

Payment method in this store is Paypal. You do not need to have a pre-existing account to use this totally secure payment service.